Kogan Page

HR Management Books

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Kogan Page is the leading independent global publisher of business books for human resources management professionals. Established in 1967, our award-winning titles deliver solutions for professional practice and academic development in print and digital form. Our HR Management authors are experts from the most renowned academic institutions, professional associations and international commercial organisations.

They deliver high-level, accessible, professional content to our readers in key subject areas including: Change Management, Employee Engagement and Project Management.

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About The Book

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.

The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of th ...

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